Refund policy

Refund Policy

We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

Returns Window

You have 30 days from the date of delivery to return an item. To be eligible, items must be:

• Unopened, sealed and in their original packaging
• Undamaged and in the same condition as received

Hygiene

For health and hygiene reasons, we cannot accept returns of beauty and personal care products once they have been opened, used or unsealed.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 30 days of delivery with your order number and a photo. We will endeavour to replace the item on a like-for-like basis. If a replacement is unavailable, a full refund will be issued.

How to Return

To start a return, please contact us with your order number and reason for the return. We offer free returns — once approved, we will provide a prepaid returns label.

Refund Timeline

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 working days, depending on your bank or card provider.

Non-Returnable Items

• Products that have been opened, used or unsealed
• Items not in their original condition or packaging
• Items returned after the 30-day window

Your Legal Rights

This policy does not affect your statutory rights under UK consumer law.